Client Relations Career: Cinderella Dinglasan’s Journey at Duncan & Ross

Building strong client relationships takes more than effective communication. It requires trust, collaboration, accountability, and a genuine commitment to supporting the people behind every business operation.

In this edition of People Spotlight, we feature Cinderella Dinglasan, Client Relations / Sales Ops Admin at Duncan & Ross, whose professional journey reflects the value of dedication, continuous learning, and making a meaningful contribution behind the scenes.

Through her experience in client relations and sales operations, Cinderella shares her approach to collaboration, the achievements that have shaped her confidence, and the lessons she has learned along the way.

Building a Career in Client Relations and Sales Operations

Client relations and sales operations bring together communication, coordination, and an understanding of business needs. For Cinderella, her role at Duncan & Ross provides opportunities to support client engagement, commercial activities, and collaboration across different teams.

Could you share a short professional bio about your background, experience, and current role at Duncan & Ross?

I work in Client Relations and Sales Operations at Duncan & Ross, where I support client engagement, commercial coordination, contract management and day-to-day business operations. My role involves working closely with management and cross-functional teams to ensure smooth communication, efficient processes and positive client relationships. I enjoy the dynamic nature of my work, where every day brings new challenges and opportunities to learn and grow.

Finding Purpose in Supporting People and Business Operations

A career in client relations involves understanding different perspectives, solving challenges, and bringing people together. Cinderella's interest in working with others has shaped her approach to supporting both clients and internal teams.

What inspired you to pursue a career in client relations and sales operations?

I've always enjoyed working with people, solving problems and bringing different teams together. Client relations and sales operations allow me to combine these interests while contributing to the business. What I enjoy most is being able to make a difference behind the scenes, ensuring things run smoothly and that both our clients and internal teams feel supported.

Building Confidence Through Professional Experience

Professional growth often comes from taking on new responsibilities and learning to navigate complex situations. For Cinderella, developing confidence in commercial coordination and client communication has been an important part of her journey.

What professional achievement or experience are you particularly proud of, and what made it meaningful to you?

I'm particularly proud of developing the confidence and ability to manage complex responsibilities, from client communications and contract negotiations to coordinating important commercial matters. Being trusted to handle challenging situations and contribute to finding practical solutions has been especially meaningful. It reminds me how much I've grown professionally and motivates me to keep improving.

How Cross-Team Collaboration Supports Strong Client Relationships

Successful client relations depend on clear communication and effective coordination across departments. Working with colleagues from different functions allows Cinderella to support day-to-day operations while helping maintain consistent client engagement.

How does collaborating with different teams help you support clients and ensure smooth day-to-day operations?

Collaboration is essential to my role. I work closely with Business Development, Finance, HR, Operations and Management, and each team brings a different perspective. Having strong communication and good working relationships helps me anticipate challenges, resolve issues efficiently and ensure our clients receive timely and consistent support.

Professional Growth and Meaningful Relationships at Duncan & Ross

Beyond daily responsibilities, professional development is shaped by the relationships people build and the experiences they share. For Cinderella, trust, teamwork, and opportunities to take on greater responsibilities have made her journey at Duncan & Ross particularly rewarding.

Looking back at your journey with Duncan & Ross, what experiences, relationships, or milestones have been most meaningful to you?

One of the most meaningful parts of my journey has been the opportunity to work with people who have different expertise and experiences. I've learned a great deal from the challenges we've worked through together, particularly those requiring teamwork, patience and careful coordination. The trust I've built with colleagues and management, along with the opportunity to take on greater responsibilities, has made my experience at Duncan & Ross rewarding.

Recognizing Cinderella's Growth and Dedication

Cinderella's professional journey has also been recognized by her manager, Heidi, who has personally supported her development in Sales Operations.

Reflecting on Cinderella's progress, Heidi shared:

Having had the pleasure of personally training and mentoring Cindy in Sales Operations, it has been incredibly rewarding to witness her growth and development. Cindy brings dedication, a positive attitude, and a genuine willingness to learn to everything she does. Watching her evolve, take ownership, and build her confidence has been a proud moment for me. She is a wonderful reminder that investing in people and watching them flourish is one of the most rewarding parts of leadership. Keep shining, Cindy!

Her words reflect the importance of mentorship, trust, and recognizing the progress people make throughout their careers.

Career Advice for Aspiring Client Relations Professionals

Building a career in client relations and sales operations requires more than technical knowledge. Communication, reliability, and a willingness to learn are essential qualities that help professionals develop strong working relationships and navigate new challenges.

What's one piece of career advice you would share with someone starting out in client relations or sales operations?

Be proactive, stay organised and never underestimate the importance of communication. Take the time to understand the business, ask questions and learn from the people around you. Most importantly, be someone others can rely on. Building trust through consistency, accountability and a willingness to learn will take you a long way.

Celebrating the People Behind Our Work

Cinderella Dinglasan's journey highlights how dedication, collaboration, and continuous learning contribute to meaningful professional growth.

From supporting client relationships to coordinating across departments, her experience demonstrates the importance of people who bring consistency, accountability, and a positive approach to their work.

At Duncan & Ross, we value the people whose commitment and contributions help our teams move forward.

Discover more about the people behind our work at Duncan & Ross.