Job Summary

We are seeking a skilled Desktop Support Engineer with hands-on experience in Microsoft 365 administration, backup, and restore operations. The ideal candidate will provide end-user support, manage device configurations, and ensure data protection through effective backup and recovery strategies within the Microsoft 365 environment.

Key Responsibilities

Desktop Support

• Provide Level 1 & Level 2 technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot Windows OS and standard business applications.
• Manage user accounts, permissions, and access via Active Directory and Microsoft 365.
• Handle hardware and software issues, including system upgrades and patching.
• Support remote users using remote support tools.

Microsoft 365 Administration

• Administer Microsoft 365 services including Exchange Online, OneDrive, SharePoint, and Teams.
• Manage user provisioning, licensing, and access control.
• Troubleshoot email flow, mailbox access, and collaboration tool issues.

Backup & Restore (Core Requirement)

• Implement and manage backup solutions for Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams).
• Perform data backup, restoration, and disaster recovery operations.
• Monitor backup jobs and ensure data integrity and compliance.
• Execute mailbox, file, and site-level restore requests.
• Work with third-party backup tools (e.g., Veeam, AvePoint, or similar).
• Develop and maintain backup policies, schedules, and documentation.

Security & Compliance

• Ensure endpoint security, antivirus updates, and patch compliance.
• Support basic security policies such as MFA, conditional access, and data protection.
• Assist with audits and compliance requirements related to data backup and recovery.

Documentation & Reporting

• Maintain technical documentation, SOPs, and user guides.
• Track incidents and service requests using ITSM tools.
• Provide regular reports on backup status and support metrics.

Required Skills & Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• 5 years of experience in desktop support and Microsoft 365 administration.

Strong knowledge of:

• Windows 10/11 environments
• Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams)
• Active Directory & Azure AD (Entra ID)
• Proven experience in Microsoft 365 backup and restore solutions.
• Experience with backup tools like Veeam Backup for Microsoft 365, AvePoint, or similar.
• Familiarity with endpoint management tools (Intune is a plus).
• Good understanding of networking basics (DNS, DHCP, VPN).

Preferred Qualifications

• Microsoft certifications (e.g., Modern Desktop Administrator, Microsoft 365 Certified).
• Experience with Microsoft Intune / Endpoint Manager.
• Knowledge of ITIL processes and service management tools.

Vertical

Technology