ServiceNow Support Engineer

We are looking for a proactive and detail-oriented ServiceNow Support Engineer to

join our IT team. This role will be responsible for supporting day-to-day operations and

ongoing maintenance of the ServiceNow platform, ensuring timely resolution of issues,

user support, and stability of IT service processes.

Key Responsibilities:

Serve as the first point of contact for ServiceNow-related support requests.

Troubleshoot and resolve incidents, service requests, and technical issues

related to ServiceNow modules (e.g., Incident, Problem, Change, CMDB,

Knowledge, Request).

Ability to Configure and maintain ServiceNow applications and workflows.

Ability to Customize workflows using ServiceNow low-code capabilities.

Monitor and maintain system performance and data integrity.

Collaborate with developers and administrators to support enhancements,

updates, and integrations.

Provide technical support and guidance to end-users and stakeholders.

Assist in testing new features, patches, and platform upgrades.

Maintain documentation of support processes, solutions, and best practices.

Ensure adherence to ITIL standards and internal SLAs.

Participate in regular system reviews and health checks.

Requirements:

Bachelor's degree in computer science, Information Technology, or related

field.

13 years of experience in a ServiceNow support or administration role.

Strong understanding of ServiceNow ITSM processes and capabilities.

Familiarity with ServiceNow interface, navigation, forms, and reporting tools.

Basic knowledge of JavaScript and ServiceNow scripting (e.g., Business Rules,

Client Scripts, UI Policies).

Strong problem-solving skills with attention to detail.

Excellent verbal and written communication skills.

Ability to work both independently and collaboratively in a team environment.

Preferred Qualifications:

ServiceNow Certified System Administrator (CSA) certification.

ITIL v3 or v4 Foundation certification.

Experience with ServiceNow ITOM, CMDB, or other advanced modules.

Exposure to ServiceNow upgrades, change management, and incident

resolution workflows.